Presented in animated learning format, "Serves you Right" is built in 5 modules with certificate enforcing ‘authorisation to sell alcohol’. This certificate program is designed for the United Kingdom Pub Industry but will be of use to any beverage servers keen to learn more about performing their duties or for management keen to improve work standards.

Bring your new recruits into the work place with this fabulous training system

A.   Day 1, introduction to licensing laws, job role, emergency exits etc.

B.   Serve, weights and measures, product knowledge, perfect serve

C.   Service, selling, customer occasions, observation skills, customer complaints, handling violence

D.   Servicable, maintenance, cleaning, H&S, emergency procedures

E.   In the Kitchen, hygiene, storage, deliveries, opening and shutdown

F.   Clockbusters, interactive, board game style, multiple choice test.

This CD training course is fully accredited by the BII and allows participants to obtain certification at the end of the training.

The training program is broken down into 5 seperate sections with in interactive quiz at the end.

Note: This is a CD Package and will be mailed as soon as payment has been made. Please ensure to provide your complete shipping address to ensure prompt delivery.