Download Front Office Training Manual in Microsoft Word format
This manual will assist you in the control and functions associated with managing the Front Office.
Retail Price:
19.99
Our Price:
7.99
Product Information
This manual will assist you in the control and functions associated with managing the Front Office.You will be aware of all procedures relating to staff development and assisting your staff in the function of their day to day jobs.
The importance of a professional image and clear communication with guests by the front office staff is explained.
The procedures associated with communication with other departments, occupancy & hotel availability, amongst others is explained in detail.
Upon completion of this training, you will be able to encourage staff to identify problems and empower them to take control and solve them.
Training Manual created in Microsoft Word Format
No. of Pages: 11
Contents: Trainee Information Certificate of Completion Introduction Office Management – Equipment & Stationery Time Management Maintaining a Professional Image Quality of Service Monitoring System Operations Keeping Accommodation Staff Informed Self Assessment Test
NOTE: This file has been created in Microsoft Word format and is available for instant download. Once you have purchased this document, you will be emailed a link. The link will direct you to the download page. If you do not receive this email after purchase, then your transaction has not been completed fully. Please ensure you follow each step of the purchase process in PayPal. You should see a screen advising that your transaction has been successful before leaving PayPal.
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This manual will assist you in the control and functions associated with managing the Front Office.
Training Manual created in Microsoft Word Format 
