Quality Control can be defined in two different ways:

1. Looking after the needs of the customer/guest.  Therefore, the quality standards are set by the customer’s needs and wants. 

2. The operational procedures of the organisation is the second type of quality control.  Therefore, the quality standards of services and products must reach set specifications.

For Quality Control systems to work, both definitions must be accommodated. Upon completion of this training manual your staff will be able to describe the steps necessary to ensure that all quality systems are constantly adhered to as well as being aware of all organisation procedures associated with Quality Control.