This Manual is designed to provide the employee with a full knowledge of how to provide a silver service and the different methods associated with such a service.  They will be able to demonstrate a good ability in silver service practice, acting according to the requirements of your organisation.

Training Manual created in Microsoft Word Format

No. of Pages: 12

Contents:
Trainee Information
Certificate of Completion
Introduction
Be Organised       
Prior to Service        
Exceeding Customer’s Expectations    
Using Service Cutlery
Silver Service Procedures 
Silver Service – Important Points to Note
Self Assessment Test

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