This Manual is designed to provide the employee with a full knowledge of how to monitor and ensure that all your customers are happy and contented with the service they are receiving in your establishment. 

Training Manual created in Microsoft Word Format

Trainee Information
Certificate of Completion
Introduction
Building a Relationship with the Customer
Monitoring the Levels of Customer Satisfaction
Dealing with disabled or physically challenged customers
Customer Feedback
Dealing with Customer Complaints
Good Work Practice
Self Assessment Test 

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