Download How to Provide Drinks Service in a Bar Training Manual in Microsoft Word format
This Manual is designed to provide the employee with a full knowledge of what is expected from the role of bar staff.
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Our Price:
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Product Information
This Manual is designed to provide the employee with a full knowledge of what is expected from the role of bar staff.This booklet will provide a comprehensive background into the role of the bar person and how to provide a drinks service.
Upon completion of the training, Staff members will be fully versed in providing the highest level of service, confident in their abilities to promote drinks and products within your establishment and happy in their role within the team.
Training Manual created in Microsoft Word Format
No. of Pages: 16
Contents:
Trainee Information
Certificate of Completion
Introduction
The Customer and You
Efficiency and organisation
Knowledge of Beverages
Dealing with an unsatisfied Customer
Drunk & Disorderly Persons
Refusing a Customer Service
Age Limits
Suggestive Selling Techniques
Taking an Order – Things to Remember
Cleanliness of Customer Service Areas
Handling Waste
Self Assessment Test
NOTE:
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Training Manual created in Microsoft Word Format
