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If you hire your staff and put them in the front line without the right training, you are doing two things: You are increasing the chances that you will lose those staff members because of dissatisfaction while simultaneously risking poor customer service or worse when untrained employees interact with your customers.

 

This Exclusive CD contains 25 Training Manuals. Each Manual is 12-14 pages in size, making training quick and effective.

 

Each Training Manual also contains a Certificate of Completion that you can give to your staff member or file in their personnel file.

 

Sample Content Pages from one of our Manuals:

 

 

 

 

 

 

Maintaining Beverage Stock Levels: Training Manual
Ensure that you have the stock required to meet customer's needs in order to ensure their satisfaction. 


Servicing Toilets and Washrooms: Training Manual
Ensure your staff know all procedures associated with cleaning toilets and washrooms.


Providing a Laundry Service: Training Manual
Provide an excellent laundry service for guests, remove stains and know the correct detergents to use for each piece of clothing

Storing Beverage Stock: Training Manual
Ensure your staff are fully aware of all procedures associated with cellar control, rotation, storage, and security.

Cash Handling Procedures: Training Manual
It is essential that you follow all the correct procedures regarding cash handling, especially when there is a large movement of cash.  
 
Telephone Techniques: Training Manual
It is important to deal with all calls, incoming and outgoing, in a polite and swift manner, always maintaining the highest standards.

Meeting and Greeting Guests: Training Manual
Ensure your staff can assist all types of customers and be well versed in customer service techniques to ensure they have a pleasant stay.

Guest Arrivals and Departures: Training Manual
Assisting guests at their arrival to your establishment is an important part of their stay. Ensure your staff provide a great first impression for guests.

 

Download this exclusive manual and ensure your staff are fully proficient in control and functions associated with managing the Front Office.

Sandwich Preparation:Training Manual

Download this manual and ensure your staff can prepare all types of hot and cold sandwiches as well as explain different storage techniques.
 

Food Preparation:Training Manual

Download this manual and provide you with all they need to know to ensure the highest levels of Quality Control when preparing food.

 

Serving the Perfect Pint: Training Manual

Communication Skills: Training Manual

Download this exclusive training manual to teach your staff essential communication techniques to effectively communicate with customers and staff.

 Cleaning Public Areas: Training Manual

Download this exclusive training manual to provide your staff with excellent working knowledge on the health and safety aspects associated with cleaning public areas.
 

 

Download this exclusive training manual to educate staff and management in the importance of stock control, the principles of cost control and how to spot losses.

Silver Service: Training Manual

Download this exlcusive training manual and equip your staff with the knowledge to provide oustanding silver service while adhering to the requirements of your organisation.

Function Rooms - Prep & Clear: Training Manual

Download this exclusive training manual to ensure your staff understand important procedures associated with setting up, replenshing and clearing function rooms.

Providing Carvery Service: Training Manual

Download this exclusive training manual to teach your staff how to set up the carvery, display the foods correctly, maintain hygenic work areas and more.

Staff Working Relationships: Training Manual

Download this exclusive training manual and provide your staff with essential skills they need to be able to effectively maintain good working relationships.

Table Service Procedures: Training Manual

Download this exclusive training manual to teach your staff how to clear and prepare tables for different types of service.

Napkin Folding: Training Manual

Download this exclusive training manual to ensure your staff are trained in the vital techniques of napkin folding to ensure a great table set up.

Ensuring Customer Satisfaction: Training Manual
Download this exclusive training manual and teach your staff the skills to provide service that leaves your customers happy and satisfied with your establishment.

Providing Drinks Service: Training Manual   

Download this exclusive training manual to teach your staff what is expected in the role of bar staff so they can be confident and effective in this role.

 Serving Wine Correctly: Training Manual
Download this exclusive training manual to provide staff with a full understanding of how to serve wine correctly in both a restaurant environment and behind the bar.